1. Operator
Chalupa Pohoda, Velké Karlovice 363, 756 06, Czech Republic, is operated by Elizabeth Tomková, a self-employed person, company ID 19968281, registered address Velké Karlovice 1028, 756 06. Contact: phone +420 731 201 701, e-mail rezervace@chalupa-pohoda.eu.
2. Booking
- Choose your dates in the calendar and send the booking form. We will e-mail you a summary of your booking with the payment details.
- Please pay a deposit of 50% of the accommodation price by bank transfer within 3 days of sending the booking, and no later than the day of arrival.
- The accommodation contract is concluded when the deposit arrives in our account. We will send you a confirmation by e-mail.
- If the deposit does not arrive in time, the booking expires and we will let you know by e-mail.
- Until the deposit arrives, the dates can also be booked by another guest, for example through another booking portal. In that case no contract is concluded and, if you have already sent the deposit, we will refund it in full.
3. Price and payment
- The price is per night for the whole cottage according to the price list valid on the day of booking. Prices are final, the municipal fee is included.
- Christmas, New Year’s Eve and Easter can only be booked as whole blocks and with the minimum number of nights in the price list.
- When booking on our website, stays longer than 5 nights get a 10% discount on the price of regular nights.
- The rest of the accommodation price and extras (dog, hot tub, electricity according to consumption) are paid on site.
- On arrival you pay a refundable security deposit of CZK 2,000. We return it on departure, but may use it to cover any damage caused or the cleaning of a major mess.
4. Cancellation
- You can cancel your booking by e-mail or by phone.
- Cancellation is free of charge up to 30 days before the day of arrival: we will refund the deposit within 14 days to the account it came from.
- If you cancel later or do not arrive, the deposit is kept as a cancellation fee.
- The price is not refunded for leaving early.
- If we could not accommodate you for a serious reason, for example after damage at the cottage, we will refund everything you have paid.
- The statutory right to withdraw from a contract within 14 days does not apply to accommodation for a specific date (Section 1837(j) of the Czech Civil Code). The cancellation terms above apply.
5. Stay and house rules
- Arrival 15:00–20:00, departure by 10:00. On the day of arrival, please send us a message to let us know what time you will arrive.
- The cottage sleeps up to 11 guests.
- Please include dogs in your booking, an extra charge applies for each dog according to the price list.
- Please take your shoes off inside the cottage.
- No smoking.
- Please keep quiet outside between 10 pm and 6 am.
- Please don’t put food or drinks on the billiard table.
- Before you leave, please empty the dishwasher, take out the rubbish and strip the beds.
- Please report any damage caused by you or your fellow guests. You are liable for it to the extent you are responsible.
6. Complaints and disputes
- If something is not right, please let us know straight away on site or by phone so that we can put it right. We will handle a complaint without undue delay, within 30 days at the latest.
- As a consumer you can also resolve a dispute out of court with the Czech Trade Inspection Authority: coi.gov.cz/informace-o-adr (opens in a new window), e-mail adr@coi.cz.
7. Final provisions
- Matters not covered by these terms are governed by Czech law, in particular the Civil Code.
- How we handle your personal data is described in our privacy policy.
Valid from 24 September 2026.